Return/Refund Policy

Return/Refund Policy

Because MixiePacks are packed gift bundles that may include baby and toddler-related items, all sales are final.

We do not offer returns, exchanges, or refunds once an order has shipped, unless an item is missing, or the incorrect item was sent.

Order Issues

If there is an issue with your order, please contact us within 3 business days of delivery at hello@mixiezip.com.

Please include your order number, a description of the issue, and clear photos if your item is incorrect.

Incorrect Items

If MixieZip made an error or your order we will review the issue and work with you on a replacement, store credit, or refund when appropriate.

Final Sale Items

For safety and hygiene reasons, we cannot accept returns on opened, used, handled, or unpacked MixiePack items.

Book titles, teddy colors, and some small details may vary based on availability. These variations are not considered defects.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@mixiezip.com.

We cannot guarantee cancellations once an order has started processing or has shipped.

Questions

If you have questions about your order, please contact us at hello@mixiezip.com.